Topic 09
Insurance Insights
Insurance is the least-read document in most households. A 15-minute conversation with your agent — before anything happens — is worth more than any restoration article.
What you'll learn
- The three coverage terms that matter most on your policy
- How to document a loss so your claim actually pays
- What deductibles, ACV, and RCV really mean for your check
- When to file a claim — and when not to
ACV vs RCV
Actual Cash Value pays depreciated value. Replacement Cost Value pays what it costs to replace new. The difference on a 15-year-old roof can be tens of thousands of dollars.
Document before you file
Photos, video, receipts, and a written timeline. The claim goes better when you present it, not when you ask the adjuster to figure it out.
Not every loss is a claim
Small losses near your deductible often cost you more in future premium than they pay out. Ask your agent before filing.
When to call a professional
Before a loss: your independent insurance agent. After a loss: your restoration partner, who works with carriers every day and can help present the claim.
Quick answers
Should I get a public adjuster?
Usually not for straightforward residential claims. For large or disputed commercial losses, sometimes yes.
How long do I have to file?
Most policies require prompt notice. Read your policy — some carriers have strict windows measured in days.